Petaling Jaya HQ / Shah Alam plant · Professional services · ERP / accounting slow

SAP UAT failed because the factory server was too small

An ERP partner could not close a Shah Alam go-live. The client withheld the milestone after a slow UAT.

Indicative exposure

RM 130,000

Typical protection range

Solution E on our assessment

What went wrong

ERP was installed on an underspec old server. UAT felt unusable. The manufacturer refused sign-off.

What it cost if nothing changed

About RM 100,000 unpaid software milestone plus RM 30,000 idle consultant time.

What we would put in place

We put the ERP on a properly sized production host under a monthly model so the software vendor is not blocked by hardware CapEx.

The outcome we design for

UAT can pass on response time, not on “please buy a server first”.

This is an anonymized composite scenario used to explain a failure pattern. It is not a named client case study or a guaranteed quote. Actual scope comes from the assessment.

If this is close to your situation, start with the same assessment we use to map Solution A–G.

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HICOM Industrial Estate, Shah Alam, Selangor · ERP / accounting slow

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