Plans from RM3,500

Port Klang Westports, Selangor · Logistics & trade · Network / line cut

Customs declarations stopped for six hours at Port Klang

A peak-hour network card failure halted Dagang Net filings and left containers accruing demurrage the same afternoon.

What it cost
RM 82,500

What happened

The primary network interface overheated and failed during the afternoon clearance cut-off. About 1,200 daily declarations stopped for six hours.

What it cost

Demurrage and yard storage on stranded containers plus manufacturer downtime claims — about RM 82,500 in one afternoon.

What we did

We rebuilt the filing host with dual network paths, a managed switch, and automatic 4G failover so one NIC or one ISP cut does not freeze customs work.

After that

Failover is automatic. A single line or card failure no longer stops the day’s declarations.

The company name is withheld.

Plans from RM3,500 a month, or take the assessment if you are not sure which tier.

More case studies

Kelana Jaya, Petaling Jaya, Selangor · Network / line cut

Roadworks cut fiber during ocean booking cut-off

A forwarding office on one broadband line lost connectivity for 48 hours and missed carrier windows.

At risk: RM 265,000 →Northport, Port Klang, Selangor · Network / line cut

Monsoon lightning froze Northport gate barriers

Unmanaged switches failed in a surge. Gates locked down and hauliers queued for kilometres.

At risk: RM 68,000 →Senai Airport City, Johor · Staff delete / leak

Departing supervisor purged an unbacked inventory database

Three months of merchant reconciliation vanished when a privileged account deleted the only copy.

At risk: RM 180,000 →