What went wrong
Municipal fiber was severed by road construction. The office had no second path.
What it cost if nothing changed
Airfreight substitution claims plus risk to an annual retainer — RM 65,000 immediate and up to RM 200,000 contract value.
What we would put in place
We added dual-ISP failover and a local document server so bookings can continue if one telco path is down.
The outcome we design for
Line switching is automatic. Export bookings are no longer tied to a single municipal fiber.
This is an anonymized composite scenario used to explain a failure pattern. It is not a named client case study or a guaranteed quote. Actual scope comes from the assessment.
If this is close to your situation, start with the same assessment we use to map Solution A–G.
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