One server runs the office
Invoices, stock, and payroll sit on a single machine. There is no second site, and the person who set it up may have left.
Disaster recovery services in Malaysia
A monthly plan from RM4,500 looks after the server you already have. Disaster recovery is the written plan for the day that server, or the building it sits in, is gone. See DRaaS cost in Malaysia.
A disaster recovery provider for Malaysian SMEs and factories
Most of the companies we speak to are not running a data centre. They are a factory, a trading office, or a workshop in Malaysia. Accounts, delivery orders, and production records live on one server in a room at the back. The software on it is usually AutoCount, SQL Accounting, or Sage. People know the program. They do not know what happens if the machine will not turn on.
That is the work. We look after the server. We do not replace your accountant, we do not rewrite the accounting software, and a monthly plan is not a full IT department. The office address is Klang Valley, Selangor. The same questions apply whether the server is in the factory or in a shop lot: what does it run, how long can you stop, and is there a copy you have actually opened.
Search phrases such as disaster recovery services Malaysia, DRaaS Malaysia, and disaster recovery as a service Malaysia all point at the same decision. Do you only want the machine checked each month, or do you also want a plan for when the site itself is the problem? Essential answers the first. Standard answers the second. The assessment is how we tell them apart.
Who this is for
Owners and factory managers who would stop invoicing, shipping, or recording production if one server stayed off.
A factory line depends on it
The order list, the label printer, or the production record stops when the server stops. Waiting until Monday is not a plan.
The backup has never been opened
A job that says “completed” is a copy. It is not proof you can open yesterday’s accounts. Essential includes a restore test for that reason.
What a disaster recovery service includes
People ask for “disaster recovery” and mean three different things. One is a person who will look at a slow server before it fails. One is a copy of the files that someone has opened and checked. One is a way to keep working when the office itself is unusable. Those are not the same product, and they are not the same price.
Essential is RM4,500 a month for one server. Each month that covers a health check, operating system patches, and RAID monitoring. Each quarter it includes a restore test: we open the backup and see whether the files are really there. Essential does not include a written arrival time. It is maintenance of the server you have. It is not, by itself, a second site.
Standard is RM6,500 a month. It includes everything in Essential, a faster response, and disaster recovery. Disaster recovery here means a written plan for the day the machine will not come back, or the day the building is the reason it cannot. It is not a promise that someone will be at your door in a fixed number of minutes. A written response time is only part of a contract when you ask for it.
Comprehensive is a custom price. It is for more than one server, for a written response time, and for on-site work when the contract includes on-site work. If you have a second machine, a branch, or a line that cannot wait, that is the conversation. We do not publish a menu of cloud add-ons with made-up prices beside it.
Server maintenance is the month-to-month care. Backup and recovery is whether a copy can be opened. This page is what you do when maintenance and a local copy are not enough. The published numbers are on the pricing page.
How it works
- You take the assessment, or you write to us, and say what stopped or what you are afraid will stop. Name the system: files, AutoCount, SQL Accounting, Sage, or the line.
- We ask two numbers. How long can the office work with that system off? How much of today’s work can you redo if the last good copy is old?
- We look at the server you have and at the backup. A backup that has never been opened is a guess. The quarterly restore test on Essential is how that guess gets checked.
- The assessment recommends Essential, Standard, or a custom plan. Essential is the monthly look-after. Standard is the plan that includes disaster recovery. More than one server is written separately.
- If the server is down right now, that is not this page. Leave it as it is and use the server is down page. Restarting a failing disk can make the data unrecoverable.
RTO and RPO, in plain language
Two abbreviations show up in every disaster recovery quote. They are not a product. They are the two limits you are willing to live with.
RTO, the recovery time objective, is how long you can stop. A packing team might cope for half an hour without the order screen, and still need the archive later the same day. An accounts office might finish the morning on paper and need the database after lunch. There is no universal number. If you cannot say the number, the plan will be built around someone else’s guess.
RPO, the recovery point objective, is how much recent work you can lose. If the last copy you can open is from last night, every invoice typed this morning is gone and has to be typed again. If the copy is from last week, you are rebuilding a week. A copy that is updated every night is a different cost from a copy that is updated through the day. The difference is the recovery point, not a brand name.
A shorter stop and a more recent copy both cost more, because someone has to keep a second environment close enough to be useful. That is why Standard is not the same price as Essential, and why a factory with three servers is not quoted as one server. The short guide RTO and RPO explained walks through the same idea with less of the service around it.
On-premises recovery and cloud DRaaS
Disaster recovery as a service is the cloud version of the same question: where is the copy, and how fast can you start it?
A disk in the same room
This is a backup, not disaster recovery. Fire, flood, or theft takes the server and the disk together. If the disk stays plugged in, ransomware can encrypt that copy as well.
A second server in the building
Useful when one machine fails and the building is fine. It does nothing for you when the building is the problem. Both machines are still on the same floor.
A copy you can start elsewhere
This is what people mean by DRaaS. A provider keeps a copy outside your office and can start it somewhere else. You are paying for how recent that copy is, and how fast it can be started.
We do not publish a separate cloud-only price. If the work needs a copy outside the building, that sits inside Standard at RM6,500 a month, or inside a custom plan when the server count or the response time is different. The assessment is where that is decided. A note on what changes the price lists the factors without inventing a tariff.
What disaster recovery costs
Two monthly prices are published. Essential is RM4,500 a month for one server: health check, operating system patches, RAID monitoring, and a restore test each quarter. Standard is RM6,500 a month: Essential, a faster response, and disaster recovery. Comprehensive is quoted when there is more than one server, when you want a written response time, or when on-site visits are part of the contract.
RM4,500 is not a one-time visit and it is not a diagnostic you buy once. It is the monthly plan for one server. It does not include a written time for someone to arrive. If a vendor quotes “disaster recovery” as a single project fee with no monthly care of the server, ask what happens to patches and to the restore test after the project ends.
The price moves with the recovery time, the recovery point, the number of servers, and whether the copy has to live outside the building. It does not move because a brochure added the word DRaaS. Read what affects DRaaS cost in Malaysia, then compare it with backup versus disaster recovery if you are not sure which problem you actually have. Accounting servers are a common case; the ERP and accounting server page is about that machine, not about changing AutoCount or SQL.
If the files are encrypted and the office cannot open them, start with ransomware recovery rather than a new monthly plan. Get the server stable first. A plan is for the next time, not a substitute for stopping the current incident.
Questions
What is disaster recovery as a service in Malaysia?
Disaster recovery as a service, often called DRaaS, means a provider keeps a copy of your server that can be started somewhere other than your office. A backup disk in the server room is not that. PC Risks plans start at RM4,500 a month for one server. Disaster recovery is included in Standard at RM6,500 a month, or in a custom plan when you have more than one server.
Who is disaster recovery for?
Malaysian SMEs and factories whose accounts, orders, or production records sit on a server in the office. The systems we usually see are AutoCount, SQL Accounting, and Sage. We look after that server. We do not change the accounting software, and the monthly plan is not a full IT department.
What is included in a disaster recovery plan?
Essential, at RM4,500 a month, covers one server: a health check, operating system patches, RAID monitoring, and a restore test each quarter. It does not include a written arrival time. Standard, at RM6,500 a month, is Essential plus a faster response and disaster recovery. A written response time, more than one server, or on-site visits are quoted as Comprehensive, and only when the contract includes them.
How does a disaster recovery project start?
You take the assessment and say what the server runs, and what stops if that server stops. We ask how long the office can work without it, and how much of today's work you can redo. We also check whether a backup can actually be opened. The result is Essential, Standard, or a custom plan. You can also write to us on the contact page.
What do RTO and RPO mean?
RTO is how long you can work without the server. RPO is how much recent work you can lose. If the last copy you can open is from last night, this morning's invoices are already past the recovery point. A shorter stop, and a more recent copy, cost more to keep. There is a short guide on this site that explains both terms.
Is a second server in the office the same as cloud DRaaS?
A second machine in the same building helps when one server fails. It does not help when the building floods or burns, because both machines are still there. Cloud disaster recovery keeps a copy you can start somewhere else. Whether you need that copy outside the building is decided in the assessment. We do not publish a separate cloud-only price.
How much does disaster recovery cost in Malaysia?
The published prices are RM4,500 a month for Essential and RM6,500 a month for Standard. Essential is maintenance of one server, including a quarterly restore test. Standard adds disaster recovery. More than one server, a written response time, or on-site work is quoted in the contract. The assessment shows which of those fits. RM4,500 is not a one-time diagnostic fee.