How long you can stop
A shorter recovery time means the second copy has to be close enough to start quickly. A day of paper invoicing is a different plan from a line that stops the same morning.
DRaaS cost in Malaysia: what affects the price
Two monthly prices are published. Everything else depends on how long you can stop, how recent the copy must be, and how many servers you have.
The prices we actually publish
Essential is RM3,500 a month for one server. That is a health check, operating system patches, RAID monitoring, and a restore test each quarter. It is maintenance. It is not a one-time diagnostic, and it does not include a written arrival time.
Standard is RM5,500 a month. It includes Essential, a faster response, and disaster recovery. Comprehensive is not a published figure. It is quoted when there is more than one server, when you want a written response time, or when on-site visits are part of the contract.
There is no separate price list for “cloud only” or for disaster recovery as a service as its own product. If a copy has to live outside the building, that requirement is part of Standard or part of the custom plan. The assessment is where that is chosen. The pricing page is where the two monthly figures are written down.
What moves the price
How recent the copy must be
Last night’s copy means this morning’s invoices are retyped. A copy that stays closer to the live server costs more to keep, because it is updated more often.
How many servers
Essential and Standard are priced for one server. A second machine, a branch server, or a separate database server is quoted, not assumed.
Where the copy lives
A disk in the same room is a backup. A second server in the same building still shares the building. A copy you can start elsewhere is the DRaaS case, and it is not the same cost.
Whether the response is written
Essential has no written arrival time. A written response time, and on-site work, are only in the contract when you include them. That is Comprehensive, not a hidden line on Essential.
What the server actually runs
AutoCount, SQL Accounting, and Sage are the systems we usually see. We look after the server they sit on. We do not change the software, and the software vendor’s licence is not our monthly fee.
Why two similar companies get different quotes
One office can finish the day on paper if the accounts server is off, and the backup from last night is enough. Another office stops packing when the order screen stops, and last night’s file is already too old because the afternoon’s deliveries were keyed in after lunch. The second office is not “more serious” as a slogan. It has a shorter stop and a tighter recovery point. Those two facts are what a provider has to build, and they are why the monthly figure is not identical.
A provider that quotes one DRaaS price for every factory in Malaysia is skipping those questions. Ask what the recovery time is, what the recovery point is, whether the copy is outside the building, and whether anyone has opened a restored file. If those answers are missing, the price is not comparable to RM3,500 or RM5,500, because it is not the same scope.
Also separate a project fee from a month. RM3,500 here is every month, for one server, including the restore test. A one-off “DR setup” that leaves nobody to patch the server or to open the backup next quarter is a different offer. After the setup month, the server is still yours to keep alive.
If you are not sure you need disaster recovery at all, read backup versus disaster recovery first. A tested backup on Essential may be the whole requirement. Disaster recovery is the extra step when a copy in the same building is not enough.
The service page explains who it is for, what Standard includes, and how on-premises recovery differs from DRaaS: disaster recovery services in Malaysia. If the server is already down, that page can wait. Use the server is down and do not keep restarting it.